FAQ

Frequently asked questions

What precautions are you taking for COVID-19?


Patient health and safety is my utmost priority. Until further notice, all appointments will be conducted virtually using real-time audio and video (telepsychiatry). Detailed instruction for how to connect will be provided once an appointment has been scheduled.




What is your fee and payment structure?


Payment for charges is due in full at the time services are provided, unless prior arrangements have been made. Cash, check and credit cards are the accepted forms of payment. Credit card payments may be securely made using the patient portal. If a check is returned due to insufficient funds, you will be charged an additional fee of $40.00. - Initial evaluation (new patients, 60 min): $360 - Follow-up visit (established patients, 30 min): $175 - Psychotherapy (established patients, 45-50 min): $240 - Phone calls (lasting over 10 minutes): $40 per additional 10 min - Cancellations (with less than 24 hours notice): 75% of appointment fee - No shows: 100% of appointment fee * The above fees are subject to change, however, any changes will be discussed with you in advance. These fees are updated and effective as of 7/15/2020. More information about specific services and fees.




What methods of payment do you accept?


I currently accept: Visa
Mastercard
AmEx
Discover and Personal Check




Do you accept insurance?


I do not accept insurance at this time.

In order to protect quality of care and privacy, I currently provide treatment on an out of network basis. This means that I am not a participating provider with any governmental or commercial health insurance plans. As part of the invoicing process and upon completion of your payment for services, you will receive a statement (called a “superbill”) that contains the necessary documentation if you choose to personally submit a claim for partial reimbursement for out of network coverage with your insurer.




How and when should I access the patient portal?


All scheduling, secure messaging, and payments can be completed through the patient portal.




What if I need to cancel an appointment?


Notice of cancellations or schedule changes is always preferred well in advance. Providing such notice allows me to schedule other patients in your absence, and you may appreciate this if you are ever on my list for urgent/high priority scheduling. If needing to request a change at least 48 hours in advance, you may do so through the patient portal. Late Cancellations: Without the advance notice of a cancellation or schedule change within 2 business days of your scheduled appointment, you may be billed for 75% of the appointment fee. Please note that notice of a Monday cancellation should be given by the preceding Thursday. I will attempt to assist with schedule changes if I am able to do so. These fees are not punitive, and there will be no charge for a canceled appointment if I am able to see someone else during that time. If less than 48 hours before your appointment, please notify me by email or phone.

See the below question for all the ways you may reach and communicate with me.




How often should I schedule an appointment?


The frequency of appointments will be recommended based on your individual needs (such as severity of symptoms), type of appointment (medication management vs. recurring psychotherapy), and treatment plan. However, it is expected that all patients be seen at least every three months (four times a year) to ensure the quality of psychiatric care.

All initial consultations should be requested through the patient portal.




If I need to speak with you outside of a scheduled appointment, how can I reach you?


Portal: The preferred contact method is through the secure Messages tab within the patient portal, which is integrated with your electronic medical record and checked throughout the day. This allows efficient responses and faster resolutions (for example, medication refill requests). Phone: You may also call the main office number at 512-681-2907 and leave a message. Messages are checked several times per day during business hours and generally returned promptly, except on weekends and holidays. Every effort will be made to respond to your call within 1-2 business days. Emergency: Occasionally issues arise prompting urgent, after-hours calls. Typically, these issues can either wait until the next day (for example, refills) or require more immediate evaluation at an urgent care center or emergency room. If you need more rapid attention or are in crisis, call 911 immediately or report to the nearest emergency room or psychiatric hospital. There is a psychiatric emergency department located in the emergency room at the Dell Seton Medical Center at UT.




What if I miss my appointment?


Should you miss an appointment, please contact me as soon as possible to reschedule. If you do not provide any notice of cancellation of your appointment and you do not attend or miss your appointment, for any reason, you will be considered a no show (“No Show”); and you will be billed the full fee (100%) for any No Show appointment.




Where is your actual office located?


Currently, all appointments are by telepsychiatry only. Once the COVID-19 situation has improved, a physical office in Central or East Austin is planned.





Mailing Address
Hours
1801 E 51st St, Suite 365 #399
Austin, TX 78723
Mon - Fri: 9am - 6pm​​
Contact Details
contact@lathamfink.com
Tel: 512-861-2907
Fax: 512-861-2908